Privacy Policy

Partnership for Children & Families ("PFCF," "we," "our," or "us") is committed to protecting the privacy of the individuals and families we serve. This Privacy Policy explains how we collect, use, protect, and disclose information obtained through our website, programs, services, events, and communications.

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By using our website or providing information to us, you agree to the terms of this Privacy Policy.

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Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name

• Email address

• Phone number

• Mailing address

• Program enrollment information

• Volunteer information

• Event registration information

• Donation information

• Any information submitted through forms, surveys, emails, or other communications

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We may also collect non-personal information such as browser type, device information, IP address, and website usage data to help improve our services and website functionality.

 

How We Use Information

We may use collected information to:

• Provide and administer programs and services

• Respond to inquiries and requests

• Process registrations and applications

• Communicate program updates and important information

• Coordinate volunteer opportunities

• Share community resources and event information

• Process donations and provide donation acknowledgments

• Improve our website, programs, and services

• Comply with legal obligations

Text Messaging Communications

Partnership for Children & Families may offer text message communications to individuals who voluntarily opt in.

Text messages may include:

• Program updates and announcements

• Appointment and meeting reminders

• NC Pre-K enrollment notifications and deadlines

• Family support program information

• Literacy and youth program updates

• Diaper assistance and resource distribution notifications

• Volunteer opportunities

• Event reminders and registration updates

• Office closures, schedule changes, and emergency notifications

• Community resources and service information

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Message Frequency

Message frequency varies depending on the programs, services, and events for which you have enrolled or expressed interest.

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Message and Data Rates

Message and data rates may apply. Contact your mobile carrier for information regarding your messaging plan.

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Opting Out

You may opt out of receiving text messages at any time by replying STOP to any text message you receive from us.

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Assistance

For assistance, reply HELP to any text message or contact us using the information listed below.

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SMS Consent

By providing your mobile phone number and opting into text communications, you consent to receive recurring automated and non-automated text messages from PFCF regarding programs, services, events, resources, and community support activities.

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Consent to receive text messages is not a condition of receiving services.

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Information Sharing

PFCF does not sell, rent, trade, or otherwise share personal information with third parties for marketing or promotional purposes.

We may share information only when necessary to:

• Comply with legal requirements

• Protect the rights, safety, or property of PFCF or others

• Process donations or payments through trusted service providers

• Support the delivery of programs and services through approved partners

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Any third-party service providers are required to maintain appropriate safeguards to protect personal information.

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Mobile Information Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with any third parties under any circumstances.

 

Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

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Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and better understand website traffic and usage patterns. You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

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Third-Party Links

Our website may contain links to third-party websites. PFCF is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites.

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Your Rights

You may request to review, update, or correct personal information that you have provided to us by contacting our office.

 

Changes to This Privacy Policy

PFCF reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

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Contact Information

If you have questions about this Privacy Policy, please contact:

Partnership for Children & Families

507 N Steele Street
Sanford, NC 27330

Phone: (919) 774-9496

Email: info@pfcf.org

Website: www.pfcf.org